Delivery FAQs

Q: When will my flowers be delivered?

A: Free Delivery to the metropolitan areas within Hong Kong is arranged  according to the following time schedule:

Metropolitan Areas Delivery

Applicable region:

Hong Kong Island:Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay Central, Chai Wan, Chung, Hom Kok, Cyberport, Deep Water Bay, Fortress Hill, Happy Valley, Heng Fa Chuen, Kennedy Town, Mid-levels, North Point, Peak, Pok Fu Lam, Repulse Bay, Sai Ying Pun, Sai Wan Ho, Shau Kei Wan, Shek Tong Tsui, Sheung Wan, Siu Sai Wan, South Bay, Tai Hang, Tai Koo Sing, Wan Chai, Wong Chuk Hang, Quarry Bay, Shouson Hill

Kowloon:  Austin, Cha Kwo Ling, Cheung Sha Wan, Choi Hung, Diamond Hill, Ho Man Tin, Hung Hom, Jordan, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong, Lai Chi Kok, Lam Tin, Lai King, Lok Fu, Ma Tau Wai, Mei Foo, Mong Kok, Nam Cheong, Ngau Chi Wan, Ngau Tau Kok, Olympic, Prince Edward, San Po Kong, Sau Mau Ping, Sham Shui Po, Shek Kip Mei, Tai Kok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, West Kowloon, Wong Tai Sin, Yau Ma Tei, Yau Tong, Yau Yat Tsuen,  Po Lam, Tseung Kwun O

New Territories: City One, Kwai Chung, Kwai Fong, Kwai Hing, Tai Wai, Fanling, Fo Tan, Sha Tin, Ma On Shan, Tai Po, Tai Po Market, Tai Wo, Tai Wo Hau, Ting Kok, sing Yi, Tsuen Wan, Sham Tseng, Shek Mun, Ting Kau, Castle Peak, Tuen Mun, Yuen Long, Tin Shui Wai, Heng On, Tai Shui Hang, University

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 1:00 pm the following day

Saturday

Before 1:00pm

After 4:00 pm same day

 

After 1:00 pm

After 1:00 pm next working day

Sunday

Anytime

After 1:00 pm next working day

 

 

 

Pre-Order Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 8:00 am the day after next day

Saturday

Before 1:00pm

After 8:00 am  the following day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

After 4:00 pm next working day

 

 

Specific Time Delivery

If a specific time is required e.g. exactly 7:30pm, there will be HKD$160 additional charge.


Urgent Delivery

Same day delivery will be sent ASAP in 7 days between 9am -6pm with HKD$200 additional charge.

 

Valentine's Day delivery

There will be no time slot selection available during Valentine's Day period (12th - 15th Feb). All the orders will be delivered between 9am - 6pm.

The following charges will be implemented for urgent or specific time delivery during the Valentine's Day period

- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge (Includes requests for delivery within a specific time frame, or delivery before a specified time)

 

Mother's Day Delivery

Time slot selection is not available during Mother's Day period. All orders will be delivered between 9am - 6pm.

Specific time delivery is avaialble at an additional cost of $160. Requests for delivery within a specific time frame, or before a specified time will also incur a charge of $160.

Please note, Mother's Day falls on a different date each year. Please enquire about Mother's Day period dates.

 

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Outer Suburb Delivery (No Time Slot Selection)

Applicable region:

Hong Kong Island:Stanley, Tai Tam

Kowloon:  Tiu Keng Leng

New Territories: Airport, , Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Ma Wan, Sai Kung, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha

 

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 1:00 pm

After 8:00 am the following day

After 1: 00 pm

After 8:00 am the day after next day

 

 

Saturday

Before 1:00pm

After 8:00 am the following day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

Ater 4:00 pm next working day

 

 

 

Pre-Order Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am  the following day

After 5:00 pm

After 8:00 am the day after next day

 

 

Saturday

Before 1:00pm

After 8:00 am next day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

After 4:00 pm next working day

 

 

Specific Time Delivery

If a specific time is required e.g. exactly 7:30pm, there will be HKD$160 additional charge.


Urgent Delivery

Same day delivery will be sent ASAP in 7 days between 9am -6pm with HKD$200 additional charge.

 

Valentine's Day delivery

There will be no time slot selection available during Valentine's Day period (12th - 15th Feb). All the orders will be delivered between 9am - 6pm.

The following charges will be implemented for urgent or specific time delivery during the Valentine's Day period

- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge (Includes requests for delivery within a specific time frame, or delivery before a specified time)

 

Mother's Day Delivery

Time slot selection is not available during Mother's Day period. All orders will be delivered between 9am - 6pm.

Specific time delivery is avaialble at an additional cost of $160. Requests for delivery within a specific time frame, or before a specified time will also incur a charge of $160.

Please note, Mother's Day falls on a different date each year. Please enquire about Mother's Day period dates.

 

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Outer Island Delivery( Additional Charge: $300/ No Time Slot Selection)

Applicable region:

Shek O, Stone Cutter's  Island ( Ngong Shuen Chau), Cheung Chau, Lamma Island, Ping Chau, Sha Tau Kok, Lau Fau Shan

Pre-Order Items are Not Availabe for Outer Island Delivery.

 

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am the following day

 After 5:00 pm

After 8: 00 am the day after next day 

 

 

Saturday

Before 5:00pm

After 8:00 am the following day

 

After 5:00 pm

After 8:00 am next working day

Sunday

Anytime

Ater 8:00 am next working day

 

 

Specific Time Delivery

Specific Time Delivery is Not Available for Outer Island Delivery

Urgent Delivery

Urgent Delivery is Not Available for Outer Island Delivery

 

Valentine's Day delivery

Outer Island delivery is not available during Valentine's Day period (12th - 15th Feb).

 

Mother's Day Delivery

Outer Island delivery is not available during Mother's Day period.

 

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Q: Are you able to deliver during specific delivery times?

A: If you do not require same-day delivery of products, you can select your preferred delivery time. However, 24 hours’ advanced notice is required. If the requested gift must be delivered within a specific period of time or within a narrow timeframe, you should contact Customer Support on (852) 2730 0250 at least 24 hours in advance of the proposed delivery. In the event that traffic conditions or any other accidents delay delivery, one of our customer service representatives will contact you. If specific delivery times or locations require an additional transportation fee, this will be billed to you. For any delivery enquiries, please contact our Customer Service Hotline on (852) 2730 0250.

Q: Do you offer same-day delivery?

Under normal circumstances same-day deliveries for orders that are placed before 1:00 P.M. will be made between 4:00 P.M. and 6:00 P.M on the same day. In the event that traffic conditions or any other accidents delay delivery, our customer service representative will contact you to make alternative arrangements.

Same Day delivery is not available during Valentine's Day period (Feb 12 - Feb 15) and Mother's Day period.

Q: If I accidentally provide the wrong delivery address, what will happen and how can this be resolved?

A: Please be careful when providing the delivery details for your order. It is your responsibility to ensure that the delivery information provided to us is correct and accurate. Unfortunately, THE TRUNK GROUP LIMITED cannot be held responsible for any failed deliveries that occur as a result of the following:

·      The recipient’s unavailability at the specified delivery address within the specified delivery period

·      An incorrect delivery address

·      There is insufficient information about the recipient to complete the delivery

·      The contact telephone number of the recipient is incorrect or invalid

If you realise that you have provided incorrect information, please contact Customer Support on (852) 2730 0250 at least 48 hours in advance of the requested delivery time.

Q: What happens if delivery fails due to incorrect shipping addresses or contact information?

A: If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges and will be delivery to the same address again within 24 hours.

Q: What happens if delivery fails due to weather or traffic conditions?

A: Any products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.

Q: What happens if the recipient is not available at the delivery address at the time of delivery?

A: If perishable products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet any additional delivery charges. If redelivery of any gift that contains fresh fruits, beverage, food or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest quality product. The replacement will be charged at a 30% discount off the original price of the goods.

Q: How can I track the progress of my order?

A: Customers can track the progress of their orders online at GIFTFLOWERS.COM.HK. If you have any queries, please contact Customer Services on (852) 2730 0250.

Q: Can I request delivery of gifts during weekends and public holidays?

A: Pre-ordered gifts can be delivered on weekends and public holidays including Christmas Day and Chinese New Year. However, we do not accept same-day delivery orders on these days.

Q: What areas do Gift Flowers Hong Kong  deliver to?

A: The existing service area of GIFTFLOWERS.COM.HK is limited to the territory of Hong Kong. However, we will soon expand our business to different regions and cities to meet the needs of customers beyond the Hong Kong borders.

Q: Can I request my flowers to be delivered at a specific time to a specific place e.g at a restaurant at exactly 7pm?

A: Yes, you may specify the delivery time and destination at an additional cost of $160

If you require delivery at a specific time, have an urgent flower order or delivery to more remote areas, please contact our Customer Service (852) 2730 0250 our special delivery quotation inculdes a minimum charge of $160. 

The following charges will be implemeted for urgent or specific time delivery during the Mother's Day period and Valentine's Day period (Feb 12 - Feb 15): 
- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge