Terms & Conditions

General Terms of Use

GiftFlowers.com.hk is a website owned and operated by The Trunk Group Limited. Additionally, The Trunk Group Limited operates GiftSomething.com.hk and GiftHampers.com.hk. In using this website, you agree to abide by the following Terms and Conditions, as outlined by GiftFlowers.com.hk. We reserve the right to alter these terms at any time we choose, and each change will take immediate effect.

Trademark and Copyright Restrictions

As the owner of this website, The Trunk Group Limited owns all rights to the materials featured on GiftFlowers.com.hk. This includes images, audio clips, text, downloads and software that may be available on the site. You may not copy or reproduce the material here for commercial purposes, unless you receive prior permission in writing from our company.

Privacy and Security

In using any of the websites operated by The Trunk Group Limited, you acknowledge our ability to collect and use personal information that you provide us with. The information that we collect is incredibly limited, and we only use it to complete your purchases. Additionally, the information you give us will improve your experience as a consumer who utilizes GiftFlowers.com.hk.

Promotional Materials

As the owners and operators of this website, The Trunk Group Limited may contact you on occasion. You may receive emails, faxes or posted mail with promotional information about our newest products. If you would like to opt out of receiving such items, simply email us at cs@giftflowers.com.hk. We will gladly remove you from our mailing list.

Illegal and Fraudulent Activities

Any user who takes the materials owned by The Trunk Group Limited and uses them for illegal and/or fraudulent activities is subject to both legal and civil prosecution. Additionally, placing orders under a fake name or with a credit card obtained through fraudulent means is considered an illegal activity. The Trunk Group Limited may choose to pursue legal action in these situations.

The owners and operators of GiftFlowers.com.hk will only share your information with a third party if it is a necessary factor in completing and delivering your order. We will not disclose any personal information to a third party for a commercial purpose.

In some cases, customers desire the ability to send gifts anonymously. This is a possibility; however, the sender must provide us with the information necessary to complete an electronic transaction. In certain situations, we may be forced to disclose information.

Additionally, The Trunk Group Limited will not use cookies to store any of your financial data beyond what is necessary to make the purchase.

Pricing and Transactions

Each price listed on our website is accurate and in Hong Kong dollars, unless otherwise stated. The only exception to this condition is in the case of a large order. We may offer an exclusive discount in select situations.

Customers should take note that the prices published on the website include the cost of delivery or shipping. Additional cost for deliver to remote areas or special arrangement will be factored in during checkout process of separate bill.  

In some cases, customers may ask for and receive refunds. We will return funds only to the credit card or Paypal account used to make the original purchase. Unfortunately, we are unable to refund customers using third party accounts, cash or cheques.

Discounts

The discounted prices of products listed on this website  included delivery or shipping costs. Additionally, each online discount or promotion code is not available for use with other discounts. You should take note of the freight table for additional delivery information.

We reserve the right to apply discounts during certain periods of time only. We will not apply discounts to orders that have already been placed. You must submit a discount before you complete the input of your payment details.

Substitutions

While GiftFlowers.com.hk does make every effort possible to deliver products that look exactly like those featured on the website, some items are limited. Seasonal and under-supplied products may be replaced with a substitute. We reserve the right to use products of an equal or greater value as part of the order. We also ensure that the quality of the substituted item matches the quality of the ordered item. For instance, we may send pink roses in the event of a red rose shortage.

Conditions of Delivery

 Our website, GiftFlowers.com.hk, displays the total required payment before the completion of checkout. In submitting payment details, customers agree to pay this additional delivery and shipping fee.

Any customer who does not choose to receive same-day delivery of purchased items may select a preference for delivery time. In the case that you did choose same-day delivery, your delivery is most likely to be made between the hours of 4 p.m. and 6 p.m. While we make every attempt to deliver flowers on time, traffic conditions and accidents may delay delivery. In the case that this happens, we will contact you as soon as possible.

We do not take responsibility for failed or delayed delivery due to any of the following reasons:

-          Nobody is available to accept the delivery at the specified location and time

-          The address provided for shipping is not correct

-          The sender did not provide sufficient information about the recipient

-          The number on file for the recipient is not valid

-          Authorities issue Typhoon Signal Number 8 or higher

-          A Black Rainstorm Signal has been raised

If you have a very specific time frame in which you expect your purchase to be delivered, you should get in touch with our Customer Support hotline at (852) 2730 0250. We need at least 24 hours to complete your delivery, and we reserve the right to turn down any request that do not have the resources to provide.

If we are unable to deliver a purchase as a result of unavailability on the recipient’s part or any inaccurate information, the sender is required to pay additional charges for the delivery. In the case of additional transportation time and re-delivery, GiftFlowers.com.hk is unable to guarantee that the flowers will retain their exquisite quality. In some cases, we may be required to repackage items. If this is the case, a charge of no more than 70% of the order’s total will be implemented.

If weather or traffic conditions make it impossible to deliver a purchase, we will make another attempt to deliver the items within 24 hours at no additional cost.

If an order must be redirected, we will implement a delivery surcharge.

This schedule will help you determine when your delivery should arrive in Hong Kong:

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 1:00 pm the following day

Saturday

Before 1:00pm

After 4:00 pm same day

 

After 1:00 pm

After 1:00 pm next working day

Sunday

Anytime

After 1:00 pm next working day

 

Pre-Order Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 8:00 am the day after next day

Saturday

Before 1:00pm

After 8:00 am  the following day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

After 4:00 pm next working day

 

Specific Time Delivery

If a specific time is requires e.g. Exact 7:30pm, there will be  HKD$160 additional charge.

Urgent Delivery

Same day delivery will be sent ASAP in 7 days between 9am -6pm with HKD$200 additional charge.

If you have an urgent delivery, we have a minimum charge of $150. Additional charges may be implemented depending on the availability of drivers and the recipient’s location. 

The following charges will be implemeted for urgent or specific time delivery during the Valentine's Day period (Feb 12 - Feb 15):
- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge 

Outer Suburb Delivery (No Time Slot Selection)

Applicable region:

Hong Kong Island:Stanley, Tai Tam

Kowloon:  Tiu Keng Leng

New Territories: Airport, , Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Ma Wan, Sai Kung, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha

 

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 1:00 pm

After 8:00 am the following day

After 1: 00 pm

After 8:00 am the day after next day

 

 

Saturday

Before 1:00pm

After 8:00 am the following day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

Ater 4:00 pm next working day

 

 

 

Pre-Order Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am  the following day

After 5:00 pm

After 8:00 am the day after next day

 

 

Saturday

Before 1:00pm

After 8:00 am next day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

After 4:00 pm next working day

 

Specific Time Delivery

Specific Time Delivery is Not Availabe for Outer Suburbs Delivery.

Urgent Delivery

Urgent Delivery is Not Availabe for Outer Suburbs Delivery.

Outer Island Delivery( Additional Charge: $300/ No Time Slot Selection)

Applicable region:

Shek O, Stone Cutter's  Island ( Ngong Shuen Chau), Cheung Chau, Lamma Island, Ping Chau, Sha Tau Kok, Lau Fau Shan

Pre-Order Items are Not Availabe for Outer Island Delivery.

 

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am the following day

 After 5:00 pm

After 8: 00 am the day after next day 

 

 

Saturday

Before 5:00pm

After 8:00 am the following day

 

After 5:00 pm

After 8:00 am next working day

Sunday

Anytime

Ater 8:00 am next working day

 

Specific Time Delivery

Specific Time Delivery is Not Availabe for Outer Island Delivery

Urgent Delivery

Urgent Delivery is Not  Available for Outer Island Delivery


Valentine's Day delivery

No outer isalnd delivery available duruig Valentine's day period (12th - 15 th Feb).

 

As of the present time, GiftFlowers.com.hk delivers items only to Hong Kong. We intend to expand our services to various regions around the world to meet the needs of customers outside of the region.

Cancellations

At some point, you may wish to cancel an order. If this is the case, we ask that you give us at least 48 hours notice prior to delivery time. If we receive your cancellation request within 48 hours of delivery time, we reserve the right to charge you $100 as part of administrative fees. In the case that we have already purchase packaging materials and flowers, we may be unable to cancel your order.  This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.

The process of cancelling an order begins with a call to Customer Service at (852) 2730 0250. You can also email our representatives at cs@giftflowers.com.hk. Please provide details about your order so that we can follow up effectively.

As mentioned above, we can only refund charges to the original PayPal or credit card account used to make the order.

Alterations and Amendments

GiftFlowers.com.hk reserves the right to refuse requests for order amendments and alterations.

You must request any change to an order at least 48 hours before delivery. We cannot permit replacements and amendments that are made within 48 hours of pre-determined delivery. We cannot make an order amendment to products in the process of preparation or transportation. If we are able to make an amendment to the order, we cannot refund a discrepancy. If the amendment requires additional fees, the customer will be charged.

Flower Quality

While GiftFlowers.com.hk is dedicated to sending flowers of excellent quality, flowers are perishable items. We hope that each gift we send will bring a smile to the recipient’s face. The life span of natural flowers may be affected by a number of conditions – where they are kept, how they are taken care of and how they are handled. In order to ensure that your flowers live for as long as possible, you should give the stems a beveled tail cut. Recipients should also replace the flowers’ water every other day, keep them out of direct sunlight and prevent them from overheating.

Because flowers, leaves and foliage are natural products, the way they look will differ depending on the season, environment and current weather. The product images used on GiftFlowers.com.hk are for reference only. We try to ensure that flowers are of high quality and resemble the photos, but this is not a guarantee.

 

Complaints

Due to the fact that the items we ship are perishable, we are unable to refund orders once they have been delivered. If you wish to make a complaint about any of the items you have received, please get in touch with our Customer Service department within 24 hours of receipt. Our representatives are passionate about working with you to resolve your complaint and ensure that you are happy. If you reach out to us on a holiday or while the office is closed, one of our representatives will get in touch with you by the next business day.

If you do make a complaint about the product you receive, GiftFlowers.com.hk has the right to request a photo of the product you received. We may also request to retain the original product as part of our investigation process.

Returns and Refunds

Flowers are perishable and natural. For this reason, The Trunk Group Limited is unable to accept refunds or returns. If you are unsatisfied with the flowers you have received, we encourage you to get in touch with our Customer Service hotline. We will deal with each case individually.

Disclaimer

The Trunk Group Limited is limited in liability in regards to each of the following factors:

-          Replacement and supply of goods, in addition to the cost of replacing goods

-          Supply of services and cost of supplying services

 The Trunk Group Limited does not guarantee that our website, information, ideas, products or services will meet your specific requirements. This limitation applies to any and all liability, however alleged, unless it is prohibited by the law. 

 In deciding to use this website, you acknowledge your inability to seek profit or revenue by using it. You agree that you are not trying to use The Trunk Group Limited as a source of direct or indirect damages as the result of placing an order.

If there are inconsistencies between the English and Chinese versions of the website’s Terms and Conditions, the English version is considered supreme.