FAQs

At Gift Flowers Hong Kong, we are dedicated to treating each customer like an individual, not a nameless and faceless entity. We respect the unique needs and desires of each customer. For this reason, we strive to address common concerns and questions. You will find many answers to frequently asked questions on this page. If you have further questions about our services, we encourage you to get in touch with the Customer Service Hotline, which is available at (852) 2730 0250. We look forward to hearing from you!

How can I pay for my purchases on Gift Flowers Hong Kong?

You can pay for your order online through our website using your credit card or PayPal. We also accept payment via direct deposit into banks and direct bank transfer. Alternatively, we can process your payment with offline facilities.

What should I do if Gift Flowers Hong Kong does not accept my credit card?

Unfortunately, we are unable to accept all forms of payment. We accept Paypal on our website; however, you may get in touch with our Customer Service representatives via phone ((852) 2730 0250) or email (hello@giftflowers.com.hk). We are happy to help you complete your purchase with a credit card.

My credit card is a non-Hong Kong issued credit card. Can I still make payment online?

Yes, we accept most major credit cards on our website regardless of the issuing country. However, please note that transactions will be in Hong Kong Dollars and may be susceptible to your card issuers currency conversion rates.
If you are experiencing difficulty on our website and your card cannot be processed, you can reach out to us on (852) 2730 0885 or through email at hello@giftflowers.com.hk. Our customer service representatives will be happy to provide you with alternative payment methods.

How secure is the information I provide Gift Flowers Hong Kong?

We encrypt each piece of data you submit through this website to protect our customers from unauthorized access by automated programs.

Can I cancel my order with Gift Flowers Hong Kong?

Yes, if you cancel at least 48 hours prior to the scheduled delivery. You can do this by contact our Customer Service representatives via (852) 2 730 0250 or hello@giftflowers.com.hk. Please provide the details of your order in the email.

We may be able to accommodate some requests within 48 hours of delivery; however, a fee of $100 is charged to cover administrative fees.

Unfortunately, we are unable to cancel orders with items that have already been purchase and/or packaged. You will be required to pay the order’s full price.

Can you deliver my flowers at a specific time?

If you give us at least 24 hours of notice for your delivery, we can accommodate most requests. If you have a very specific time (e.g. 7 p.m.), we can accommodate you for a fee of $160. If you did not specify a time frame in your order, or you want to make a change, you can contact Customer Service. Please do this at least 24 hours before your requested delivery time.

It is always possible that traffic conditions, weather or an accident could prevent us from fulfilling a request. If this is the case, one of our customer service agents will get in touch with you as soon as possible.

Also, please keep in mind that we might have to charge additional fees for re-delivery or additional delivery services.

Can I have flowers delivered the same day I order them?

Yes, but only if you make the order before 1:00 p.m.. We typically make same-day deliveries between 4 p.m. and 6 p.m.

What should I do if I accidentally provided the wrong delivery address?

You should always be cautious when providing the details of your order. We are not held responsible for failed deliveries based on an incorrect or invalid delivery address or contact phone number for the recipient.

If you realize that you have made an error, get in touch with Customer Service right away, giving us at least 48 hours to correct the order.

If we are unable to deliver a product based on the recipient’s unavailability or an inaccurate address, we will attempt to make delivery again within 24 hours. The sender may be charged additional fees for re-delivery.

What happens if weather or traffic conditions prevent delivery?

If we find that weather or traffic conditions are preventing us from making a delivery, we will deliver again within 24 hours at no additional cost to the sender.

Do you offer order tracking through your website?

Yes, customers have the capability to track their orders. Visit GiftFlowers.com.hk to track your order, or contact Customer Service for questions about the process.

Can I change my order after I have paid for it?

Unfortunately, we are not able to change an order once it is in the process of preparation or shipping. For orders that have not been prepared, we may charge an additional fee based on the type of change. We are not able to refund any difference in price.

Do you deliver on public holidays?

We do not accept same-day deliveries on holidays; however, you can order them for delivery ahead of time.

How do I know if you have received my order?

Within an hour of placing your order, we will send an email to confirm your order. Get in touch with Customer Service if you have yet to receive email confirmation.

Where does Gift Flowers Hong Kong deliver?

At this time we are only able to deliver to Hong Kong. We intend to expand our business outside of Hong Kong’s borders soon.

When should I make my order with Gift Flowers Hong Kong?

This schedule should help you determine when you should place your order

Metropolitan Areas Delivery

Applicable region:

Hong Kong Island:Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay Central, Chai Wan, Chung, Hom Kok, Cyberport, Deep Water Bay, Fortress Hill, Happy Valley, Heng Fa Chuen, Kennedy Town, Mid-levels, North Point, Peak, Pok Fu Lam, Repulse Bay, Sai Ying Pun, Sai Wan Ho, Shau Kei Wan, Shek Tong Tsui, Sheung Wan, Siu Sai Wan, South Bay, Tai Hang, Tai Koo Sing, Wan Chai, Wong Chuk Hang, Quarry Bay, Shouson Hill

Kowloon:  Austin, Cha Kwo Ling, Cheung Sha Wan, Choi Hung, Diamond Hill, Ho Man Tin, Hung Hom, Jordan, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong, Lai Chi Kok, Lam Tin, Lai King, Lok Fu, Ma Tau Wai, Mei Foo, Mong Kok, Nam Cheong, Ngau Chi Wan, Ngau Tau Kok, Olympic, Prince Edward, San Po Kong, Sau Mau Ping, Sham Shui Po, Shek Kip Mei, Tai Kok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, West Kowloon, Wong Tai Sin, Yau Ma Tei, Yau Tong, Yau Yat Tsuen,  Po Lam, Tseung Kwun O

New Territories: City One, Kwai Chung, Kwai Fong, Kwai Hing, Tai Wai, Fanling, Fo Tan, Sha Tin, Ma On Shan, Tai Po, Tai Po Market, Tai Wo, Tai Wo Hau, Ting Kok, sing Yi, Tsuen Wan, Sham Tseng, Shek Mun, Ting Kau, Castle Peak, Tuen Mun, Yuen Long, Tin Shui Wai, Heng On, Tai Shui Hang, University

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 1:00 pm the following day

Saturday

Before 1:00pm

After 4:00 pm same day

 

After 1:00 pm

After 1:00 pm next working day

Sunday

Anytime

After 1:00 pm next working day

 

 

 

Pre-Order Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 8:00 am the day after next day

Saturday

Before 1:00pm

After 8:00 am  the following day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

After 4:00 pm next working day

 

 

Specific Time Delivery

If a specific time is required e.g. exactly 7:30pm, there will be HKD$160 additional charge.


Urgent Delivery

Same day delivery will be sent ASAP in 7 days between 9am -6pm with HKD$200 additional charge.

 

Valentine's Day delivery

There will be no time slot selection available during Valentine's Day period (12th - 15th Feb). All the orders will be delivered between 9am - 6pm.

The following charges will be implemented for urgent or specific time delivery during the Valentine's Day period

- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge (Includes requests for delivery within a specific time frame, or delivery before a specified time)

 

Mother's Day Delivery

Time slot selection is not available during Mother's Day period. All orders will be delivered between 9am - 6pm.

Specific time delivery is avaialble at an additional cost of $160. Requests for delivery within a specific time frame, or before a specified time will also incur a charge of $160.

Please note, Mother's Day falls on a different date each year. Please enquire about Mother's Day period dates.

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Outer Suburb Delivery (No Time Slot Selection)

Applicable region:

Hong Kong Island:Stanley, Tai Tam

Kowloon:  Tiu Keng Leng

New Territories: Airport, , Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Ma Wan, Sai Kung, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha

 

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 1:00 pm

After 8:00 am the following day

After 1: 00 pm

After 8:00 am the day after next day

 

 

Saturday

Before 1:00pm

After 8:00 am the following day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

Ater 4:00 pm next working day

 

 

 

Pre-Order Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am  the following day

After 5:00 pm

After 8:00 am the day after next day

 

 

Saturday

Before 1:00pm

After 8:00 am next day

 

After 1:00 pm

After 4:00 pm next working day

Sunday

Anytime

After 4:00 pm next working day

 

 

Specific Time Delivery

Specific Time Delivery is Not Available for Outer Suburbs Delivery.

Urgent Delivery

Urgent Delivery is Not Available for Outer Suburbs Delivery.

 

Valentine's Day Delivery

There will be no time slot selection available during Valentine's Day period (12th - 15th Feb). All orders will be delivered between 9am - 6pm.

The following charges will be implemented for urgent or specific time delivery during the Valentine's Day period

- Urgent Delivery, additional $200 surcharge
- Specific Time Delivery, additional $500 surcharge (Includes requests for delivery within a specific time frame, or delivery before a specified time)

 

Mother's Day Delivery

Time slot selection is not available during Mother's Day period. All orders will be delivered between 9am - 6pm.

Specific time delivery is avaialble at an additional cost of $160. Requests for delivery within a specific time frame, or before a specified time will also incur a charge of $160.

Please note, Mother's Day falls on a different date each year. Please enquire about Mother's Day period dates.

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Outer Island Delivery( Additional Charge: $300/ No Time Slot Selection)

Applicable region:

Shek O, Stone Cutter's  Island ( Ngong Shuen Chau), Cheung Chau, Lamma Island, Ping Chau, Sha Tau Kok, Lau Fau Shan

Pre-Order Items are Not Availabe for Outer Island Delivery.

 

Normal Items

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Friday                           

Before 5:00 pm

After 8:00 am the following day

 After 5:00 pm

After 8: 00 am the day after next day 

 

 

Saturday

Before 5:00pm

After 8:00 am the following day

 

After 5:00 pm

After 8:00 am next working day

Sunday

Anytime

Ater 8:00 am next working day

 


Specific Time Delivery

Specific Time Delivery is Not Available for Outer Island Delivery

Urgent Delivery

Urgent Delivery is Not Available for Outer Island Delivery

 

Valentine's Day delivery

Outer Island delivery is not available during Valentine's Day period (12th - 15th Feb).

 

Mother's Day Delivery

Outer Island delivery is not available during Mother's Day period.

 

Do you offer a corporate account function?

Yes, regular corporate customers may have access to a special account. If you would like to learn how you can obtain such an account, please call our Customer Service number at (852) 2730 0250.